Align Website with Restrictions on Retail

Maintain your website to match retail restrictions in your area.

Update store hours

• Use this reference to discover where your store hours are displayed and how to update them.
• Remember to update your hours on Google My Business, Apple Maps, and Facebook.

Homepage messages

• Store closed. Online store open. (homepage content)
• Store closed. No online sales. (homepage content)
• In-store shopping update. Online store open. (homepage content)
• Modify your homepage without a template

Informational email templates

To help streamline your communications plan we have prepared a number of email samples to help you communicate key changes about how your business can serve customers.

Schedule personal shopping appointments

In some communities, you may be able to support physical retail if you limit the number of people in your store. Use existing features to support this need.

• Use a form page to setup functional personal shopping appointments
• Merchandise and market personal shopping (homepage, email, social)
• Create individual personalized shopping pages for customers

Disable online selling if required

If an unlikely situation outside your control requires you to stop taking online sales (ex: local restrictions, shipping company restrictions, staffing concerns) then follow this process to temporarily disable your website e-commerce functionality.

• Navigate to Settings > Commerce > Catalog Settings.
  • Click the second radio button "Display products with prices, but without shopping cart."
  • Scroll down and Save Changes.
• Navigate to Website > Home Page.
  • Add this content to your home page to notify customers that you will not be able to fulfill sales.
• Notify customers via email.
  • Use this sample email as a framework for emailing your customers.