Domain Names and Your Website
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      Update DNS Records (General)

      Point your website's domain name to your Workstand site.

      If you are moving from a tempxxxx address to a new live site with us, please contact us before making the changes below.

      A & CNAME Records Subdomains
      Secondary Domains DMARC, DKIM, & SPF Records

      A & CNAME Records

      • Log in to where your DNS Records are hosted (may or may not be your registrar) and adjust the A (@ value) and CNAME (www value) records.

      • Use this link - https://whois.icann.org/en to locate where your DNS records are hosted and to view the Nameservers.

      • Log in to the account where your Nameservers are and navigate to the Domain/DNS section. 

      If your Nameservers show:  ns1.smartetailing.net and ns2.smartetailing.net, please contact us if you need to edit your DNS records.

      • Adjust the A record (@ value) to point to:  35.224.160.69

        • If an A Record with an “*” value exists, that needs to be deleted.

      • Adjust the CNAME record (www value) to point to:  frontend-lb.smartetailing.net

      • If an AAA Record exists, that needs to be deleted.

      • DNS changes can take time to propagate across the internet and can be monitored here:
        Check A Record Propagation | Check CNAME Record Propagation.

      • When you see the screen below the changes are starting to propagate across the internet. 
      service-notice

       

      • If you have not already done so, please contact us so we can complete the changes needed on our end.

      Secondary Domains

      • If you have secondary domains that you would like to forward to your site, please utilize the domain forwarding tool within the registrar for your domain. 
      • Contact your domain registrar for additional assistance.

      Subdomains

      • Subdomains, such as mail.example.com, can be created within your DNS records. 
      • To do this, either an A or CNAME record must be added to your DNS records that specify where that subdomain will go. 
        • An A record is used to point the subdomain to an IP address. 
        • A CNAME record is used to point the subdomain to a domain. 
      • When adding a DNS record for a subdomain you specify what you want the prefix to be (mail in this case) followed by where you want that subdomain address to go. 
      • If creating an A record, an IP address must be used. 
      • If creating a CNAME record, a domain name must be used. 
      • For assistance with this please contact the support for where your Nameservers are located (which is where your DNS records are hosted).

      DMARC, DKIM,  & SPF Records

      • Many email senders are requiring additional records be added to your DNS records to help ensure your emails get delivered.
        • Contact us and we will help you get the additional records set up.
      • Learn more about DNS records and what they mean in our blog post: Understanding Your DNS Records. 
      • For additional DNS questions feel free to contact us with your questions.