Ensure Customers are Subscribed to Your Emails in Lightspeed

Lightspeed has changed the way they handle email permissions for customers, which has affected Retail Toolkit's ability to send promotional emails to them. Here's how to make sure your customers can receive the emails you've created for them.

  • During checkout in Lightspeed, pull up the customer record, or create a new one, and click Edit.
  • Check the consent boxes for "Yes I have consent..." unlock the options, check "Email", and click Save. When the transaction is complete, the customer's email address will be added to your subscriber list in RTK and will be able to receive emails from you.
If these are not checked and the transaction saved, the customer is considered unsubscribed from Retail Toolkit, because the app has been notified by Lightspeed that you have not gotten permission to email them. They will appear in your Unsubscribes list with the reason "Unsubscribe in POS".

Note: During the customer's next visit, the checkbox next to "Yes I have consent..." may not be checked, but as long as the box next to "Email" is checked, they are subscribed.