Export Settings

The Order Export option sends online orders to your compatible POS System. No need to re-create or copy/paste order information from website to POS System.

Setup

Generate URLs and enter into your POS System

  • There are one or more URLs that need to be entered in your POS System.
  • Click View / Hide URLs to show the actual URL that should be entered into the POS interface.
  • Enter the appropriate URL(s) into your POS System.
  • For more information about how to set this up in your particular POS, see the integration page.
order-export-link

Export Options

  • Status Change - Once your POS successfully imports a web order, the SmartEtailing system can automatically change the order status. The default setting changes the order from "Received" to "Being Processed."

  • Variation Information - Variation details are exported differently for retailers using Microsoft RMS point of sale.

  • Export Mode - You may export orders manually or you can have orders set to export automatically.

    • Automatically mark new orders for export. Note - Orders will not be exported while items are marked Pending Supplier Fulfillment.

    • Automatically mark orders for export once all items have been marked as Fulfilled. Note-requires recording of store and supplier fulfillment for all items.

  • API Version - We recommend defaulting to Version 2.

order-export-options

Troubleshooting

  • Place a test order and go through the (virtual)  fulfillment process after setup to confirm it works as expected.

  • Orders imported to your POS become layaways (Ascend) or quotes (Lightspeed).

  • Complete the order fulfillment status for all items in the order within Site Manager if you selected the second Export Mode.
  • If using Authorize.net, capture the payment in Site Manager. PayPal and SmartEtailing Payments automatically capture the payment when the order is placed.
  • After completing the sale in your store, your POS may send information back to your website, changing the order status to "Completed". If not, confirm your Export URL contains order status.