Troubleshooting Mismatched MPNs

View and correct mismatched product identifiers so your site stays well merchandised.

Navigate to this by going to POS Sync > Process Items > MPN/GTIN Mismatch

  • This report will only appear if you've changed the MPN or GTIN for an existing item in your POS system.
    • This is not recommended, it's far better to create a new item instead.
  • The report shows the MPN/GTIN from your POS, the MPN/GTIN that was mapped, as well as what our library's MPN/GTIN for the same item.
    • The best course of action is to correct in item in your POS system to match what is in our library.