P2 Program Metric and KPI Definitions

A list of metrics, KPIs, and their definitions in the P2 platform

Refer to this list if you have questions about how to complete a particular field in the worksheet.

  • Sales calculations are not to include sales of gift cards but will include sales that are paid for with gift cards as the form of tender.
  • Sales calculations exclude all sales taxes.
  • Product costs (COGS) are defined as the sum of invoice prices paid to the vendor for the product.
    • It does not include physical inventory adjustments, cycle count adjustments, shrink, or freight.
    • It will include any volume discounts from vendors at the time of purchase, but should not include any financial discounts for early payment.

TRANSACTION DATA

Transactions

Total count of transactions

Number of Work Orders

Count of work orders. Excludes work orders related to the sale of new bikes. 

Note: When POS cannot flag transactions as work orders, leave empty

Foot Traffic

The total number of visitor entrances. Excludes non-customer traffic such as employees, deliveries, etc. 

SALES DATA

Sales - Work Order Add-Ons

Sales of P+A attachments on work orders. 

Note: When POS cannot flag transactions as work orders, leave empty

Sales - Shop Labor

Sales of all shop labor performed. 

Note: Total Sales = (BIKES) + (NON-BIKES) + (SERVICES) + (LABOR) + (NON-P2-FOCUS) 

Sales - Shop Labor - Prepaid

Sales of prepaid shop labor. Includes service contracts, extended warranties

Sales - Services

Sales of all ancillary services performed. Includes rentals, fittings, classes, etc. 

Note: Total Sales = (BIKES) + (NON-BIKES) + (SERVICES) + (LABOR) + (NON-P2-FOCUS) 

Sales - Services - Rentals

Sales related to rentals. Excludes residual income from the final sale of rental assets; i.e. when a rental bike is sold.

Sales - Services - Fittings

Sales related to bike fitting services. Excludes the value of any shop labor, or inventory as a result of a bike fitting.

Sales - Services - Classes

Sales related to classes or events

Sales Units - Bikes

Count of bike units sold. Includes all categories of new bikes, used bikes, built-up frames, frames, balance bikes, tandems, and trikes. Excludes trail-a-bikes, child trailers.

Sales - Bikes

Sales of bikes. Include all categories of new bikes, used bikes, built-up frames, balance bikes, tandems, and trikes. Excludes trail-a-bikes, child trailers. 

Sales - Accessories

Sales of all accessory items. Include items that attach to a bike, electronics, helmets, car racks, nutrition items. Excludes shoes, parts required for mechanical action of a bike. 

Note: Total accessories will be more than the sum of accessory subcategories collected below.

Sales - Accessories - Helmets

Sales of all helmet-related items. Include complete helmets, miscellaneous parts such as buckles, pads, visors, etc.

Sales - Accessories - Locks

Sales of all lock-related items. Include complete locks, miscellaneous parts such as brackets, keys, etc.

Sales - Accessories - Lights

Sales of all light-related items. Include complete lights, light sets, miscellaneous parts such as brackets, replacement batteries, etc. 

Sales - Accessories - Car Racks

Sales of all car rack-related items. Include complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc.

Sales - Clothing

Sales of all clothing-related items. Include all categories of apparel worn on the body, shoes, sunglasses. Excludes helmets, electronics

Sales - Clothing - Shoes

Sales of all shoe-related items. Include shoes, miscellaneous parts such as replacement buckles, straps, sole parts, etc. Excludes pedal-related items such as cleats, bolts, screws.

Sales - Parts

Sales of all car rack-related items. Include complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc.

Sales - Parts - Rubber

Sales of all rubber, and tire/tube related items. Include tires, tubes, tubeless parts, sealant, rim tape, etc.

Sales - Non-P2 Focus

Sales of all items not traditionally included in the bike industry catalog. Include fitness equipment, skis, snowshoes, paddlesports, boardsports, etc., as well as sales from significant online activities (>5%) that are run separately from the brick+mortar operation.

Sales - Online Direct

Sales of items sold through an online channel. Include all categories sold through an online channel. 

Note: These items should be filtered out from any of the above data categories. If this is not feasible, omit reporting as part of the Non-P2-Focus data point. 

Sales - Online Commissions

Commissions earned from sales on supplier online channels. Include fees earned from assembly, pickup, in-store activity, revenue-sharing, etc. 

Total Sales

Calculated field: (BIKES) + (NON-BIKES) + (SERVICES) + (LABOR) + (NON-P2-FOCUS)

COGS DATA

COGS - Bikes

The wholesale cost of bikes sold. Include all categories of new bikes, used bikes, built-up frames, balance bikes, tandems, and trikes. Excludes trail-a-bikes, child trailers.

COGS - Accessories

The wholesale cost of all accessory items sold. Include items that attach to a bike, electronics, helmets, car racks, nutrition items. Excludes shoes, parts required for mechanical action of a bike. 

Note: Total accessories will be more than the sum of accessory subcategories collected below.

COGS - Accessories - Helmets

The wholesale cost of all helmet-related items sold. Include complete helmets, miscellaneous parts such as buckles, pads, visors, etc.

COGS - Accessories - Locks

The wholesale cost of all lock-related items sold. Include complete locks, miscellaneous parts such as brackets, keys, etc.

COGS - Accessories - Lights

The wholesale cost of all light-related items sold. Include complete lights, light sets, miscellaneous parts such as brackets, replacement batteries, etc.

COGS - Accessories - Car Racks

The wholesale cost of all car rack-related items sold. Include complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc.

COGS - Clothing

The wholesale cost of all clothing-related items sold. Include all categories of apparel worn on the body, shoes, sunglasses. Excludes: Helmets, electronics

COGS - Clothing - Shoes

The wholesale cost of all shoe-related items sold. Include shoes, miscellaneous parts such as replacement buckles, straps, sole parts, etc. Excludes pedal-related items such as cleats, bolts, screws.

COGS - Parts

The wholesale cost of all car rack-related items sold. Include complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc.

COGS - Parts - Rubber

The wholesale cost of all rubber, and tire/tube related items sold. Include tires, tubes, tubeless parts, sealant, rim tape, etc.

COGS - Non-P2 Focus

The wholesale cost of all items not traditionally included in the bike industry catalog sold. Include Fitness equipment, skis, snowshoes, paddlesports, boardsports, etc. Include wholesale cost from significant online activities (>5%) that are run separately from the brick+mortar operation.

Total COGS

Calculated field: (BIKES) + (NON-BIKES) + (NON-P2-FOCUS)

ENDING INVENTORY DATA

Ending Inventory Units - Bikes

Count of bike units on hand at month-end. Include all categories of new bikes, used bikes, built-up frames, frames, balance bikes, tandems, and trikes. Excludes trail-a-bikes, child trailers.

Ending Inventory Dollars - Bikes

The wholesale value of bikes at month-end. Includes all categories of new bikes, used bikes, built-up frames, balance bikes, tandems, and trikes. Excludes trail-a-bikes, child trailers.

Ending Inventory Dollars - Accessories

The wholesale value of all accessory items at month-end. Include items that attach to a bike, electronics, helmets, car racks, nutrition items. Excludes shoes, parts required for mechanical action of a bike. 

Note: Total accessories will be more than the sum of accessory subcategories collected below.

Ending Inventory Dollars - Accessories - Helmets

The wholesale value of all helmet-related items at month-end. Include complete helmets, miscellaneous parts such as buckles, pads, visors, etc.

Ending Inventory Dollars - Accessories - Locks

The wholesale value of all lock-related items at month-end. Include complete locks, miscellaneous parts such as brackets, keys, etc.

Ending Inventory Dollars - Accessories - Lights

The wholesale value of all light-related items at month-end. Include complete lights, light sets, miscellaneous parts such as brackets, replacement batteries, etc.

Ending Inventory Dollars - Accessories - Car Racks

The wholesale value of all car rack-related items at month-end. Includes complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc.

Ending Inventory Dollars - Clothing

The wholesale value of all clothing-related items at month-end. Include all categories of apparel worn on the body, shoes, sunglasses. Exclude helmets, electronics.

Ending Inventory Dollars - Clothing - Shoes

The wholesale value of all shoe-related items at month-end. Include shoes, miscellaneous parts such as replacement buckles, straps, sole parts, etc. Excludes pedal-related items such as cleats, bolts, screws.

Ending Inventory Dollars - Parts

The wholesale value of all car rack-related items at month-end. Include Complete racks, miscellaneous parts, and accessories such as straps, locks, hitch pins, etc. 

Ending Inventory Dollars - Parts - Rubber

The wholesale value of all rubber, and tire/tube related items at month-end. Include tires, tubes, tubeless parts, sealant, rim tape, etc.

Ending Inventory Dollars - Non-P2 Focus

The wholesale value of all items not traditionally included in the bike industry catalog at month-end. Includes fitness equipment, skis, snowshoes, paddlesports, boardsports, etc. Includes wholesale value from significant online activities (>5%) that are run separately from the brick+mortar operation.

Total Inventory

Calculated field: (BIKES) + (NON-BIKES) + (NON-P2-FOCUS)

OPERATIONS DATA

Total SqFt

The total area under the control of the enterprise. Include show floor, workshop, storage, office, etc.

Show Floor SqFt

The area primarily devoted to the bike-related show floor. Exclude show floor for non-P2-focus items, storage, workshop, office, ancillary areas.

Service Shop SqFt

The area primarily devoted to the bike-related workshop. Exclude workshop space for non-P2-focus activity, storage, show floor, office, ancillary areas.

Total Hours Worked

Total hours worked throughout the enterprise. Include Independent contractor, salaried employees at 40 hours/week, active owners.

Sales Hours Worked

Total hours worked by staff primarily engaged in sales. Exclude hours worked by employees primarily engaged in non-P2 focus activity. 

Note: Many employees divide time between roles. Estimates are acceptable, as long as they are consistently estimated over time

Service Hours Worked

Total hours worked by staff primarily engaged in service. Exclude hours worked by employees primarily engaged in non-P2 focus activity. 

Note: Many employees divide time between roles. Estimates are acceptable, as long as they are consistently estimated over time

Facility Costs

Total fair-market costs related to the facilities used. Include rents, common-area charges (CAM), property taxes, insurance, repairs and maintenance, depreciation of any capitalized facility costs. 

Note: If the enterprise owns its real estate and charges itself under-market rates, adjustments should be made to approximate fair-market values.

Payroll - Total Direct Wages

Total direct compensation. Includes all direct salaries, wages, bonuses, vacation pay, PTO, and other direct compensation paid to all staff, including the fair market value of owners’ work. Includes employee vacation pay, sick day pay, sabbatical, or any similar program. Exclude payroll taxes, health/vision/dental benefits, employee discounts, 401k company contributions, retirement plan costs, etc. 

Payroll - Sales Wages

Direct compensation to staff primarily engaged in sales. Include all direct salaries, wages, bonuses, vacation pay, PTO, and other direct compensation paid to staff primarily engaged in sales, including the fair market value of owners’ work. Include employee vacation pay, sick day pay, sabbatical, or any similar program. Exclude payroll taxes, health/vision/dental benefits, employee discounts, 401k company contributions, retirement plan costs, etc. 

Note: Many employees divide time between roles. Estimates are acceptable, as long as they are consistently estimated over time

Payroll - Service Wages

Direct compensation to staff primarily engaged in service. Include all direct salaries, wages, bonuses, vacation pay, PTO, and other direct compensation paid to staff primarily engaged in service, including the fair market value of owners’ work. Include employee vacation pay, sick day pay, sabbatical, or any similar program. Exclude payroll taxes, health/vision/dental benefits, employee discounts, 401k company contributions, retirement plan costs, etc. 

Note: Many employees divide time between roles. Estimates are acceptable, as long as they are consistently estimated over time.

Payroll - Benefits

Total costs associated with benefit programs. Include health/vision/dental benefits, 401k company contributions, retirement plan costs, professional development programs, etc. Exclude direct compensation, vacation pay, sick pay, payroll taxes, etc.

Payroll - Workers Comp/Unemployment/Other

Total ancillary costs associated with payroll. Include unemployment contributions, payroll and social security taxes, workers compensation insurance. Exclude direct wages, health/vision/dental benefits, 401k company contributions, retirement plan costs, etc.

Outreach

Total costs associated with community outreach and marketing. Include all forms of advertising, website fees, email marketing, team sponsorships, hosted event costs, etc.

Trade A/P

Inventory accounts payable for at month-end. Include any outstanding payables owed to inventory suppliers. Exclude any outstanding payables owed to utilities, landlords, professional services, etc. 

Note: Some accounting software does not readily separate account payables by type, estimate appropriately.

EBITDA

Earnings Before Interest, Taxes, Depreciation, and Amortization. Exclude tax payments, all forms of interest expense (line of credit, term loan, credit card, capital leases), interest income (bank interest, invoice prepayment), book depreciation (not tax depreciation), amortization of intangible assets (goodwill). Include the fair market value of owner(s)’ time in the business, if not included in net income.

Total Assets

Total Assets. 

Note: All accounting software will display total assets on the balance sheet

Total Liabilities

Total Liability. 

Note: All accounting software will display total liabilities on the balance sheet

Total Equity

Total Equity. 

Note: All accounting software will display total equity on the balance sheet