Sample Email - Store Closed (online closed)

Let you customers know you're temporarily closed


Our store is temporarily closed. Keep riding.


Dear valued customer,

The health and safety of our customers and staff are very important to us. As the novel Coronavirus (COVID-19) continues to impact our community we are taking additional steps we want to share with you.

Effective today, [DATE], we will are temporarily closing our store. We will be monitoring this evolving situation very closely and will determine the best next steps and when we will reopen on an ongoing basis.

If you have a bicycle currently at our service department please contact us at to check the status of the repair. In some circumstances we may be able to accommodate an appointment for pickup.

This is a dynamic situation, and we will continue to respond appropriately as new information is made available.

We want your love of cycling to be an escape during a potentially stressful time. We encourage you to take a break from social media and the news to ride your bike. Get some fresh air, a dose of relaxation, and restore a sense of calm

Thank you for your patience and understanding. Your choice to support our small business is tremendously important to all of us and we look forward to seeing you once normal business resumes.