Stock Status Management

Learn the ins and outs of how to effectively display and merchandise inventory on your site using these tools.

You want it to be as clear as possible for customers to understand what your inventory looks like, and any expectations surrounding the buying experience.

Active

Check this box to ensure the work you do in the rest of the settings are reflected on your site.

  • This creates the best customer experience when you're using POS Sync, or have your shopping cart turned on, preferably both.

Rules & Labels

We recommend that every variation is checked to ‘Show Variation’ to show customers the options for the item even if not available.

stock-status-best-practice

  • Balance on Hand Greater Than 0 - Items that are in stock at your store or warehouse will be purchasable on the site.
    • Show Variation - Checked
    • Can Be Purchased - Checked
    • Availability Label - In Store 
  • Balance On Hand is less than or equal to 0 and Balance On Order is undefined or less than or equal to 0 - Items that are currently out of stock.
    • Show Variation - Checked
    • Can Be Purchased - Unchecked
    • Availability Label - Out of Stock (call for details)
  • Balance On Hand is less than or equal to 0 and Balance On Order is greater than 0  - Items that are out of stock, but you actively have more on order.
    • Show Variation - Checked
    • Can Be Purchased - Unchecked
    • Availability Label - On Order (call for details)
  • Balance On Hand is undefined (variation is not mapped) but other variations of the item are mapped - Items with variations, if one variation is out of stock, it will show the out of stock variation if other variations are in stock. 
    • Can Be Purchased - Unchecked
    • Availability Label - Call or email for availability
    • Show Variation - Checked
  • Balance On Hand is undefined (variation is not mapped) and no other variations of the item are mapped - Items that you have created, or manually imported to Your Items.
    • Show Variation - Checked
    • Can Be Purchased - Checked
    • Availability Label - Call or email for availability

Supplier Sync Override

  • Your Balance On Hand is undefined, or less than or equal to 0 and Supplier Sync partner has the item in stock - Supplier inventory will fill in the gaps in variations that you do not have in stock, and makes them purchasable. 
    • Show Variation - Checked
    • Can Be Purchased - Checked
    • Availability Label - At Warehouse

Closeout Items

Items that are marked as closeouts only display variations that have a balance on hand.

  • To automatically check that box, update the Sale Start Date to today or yesterday, and Sale End Date in your point of sale system to be 01-01-2049.
    • Tip: To continue to display items that a Supplier has in stock, do NOT check the Closeout Items box.

Display Fulfillment Choices

Display whether an item is shippable, or only available for in-store pickup on the item details page.

Refine By Availability

Create a checkbox in the left column of catalog list pages that allows customers to refine shopping results by "In Store" or "In Warehouse."

Decrement Inventory BOH

Take sold items out of inventory balance on hand on your website automatically before the next POS Sync happens overnight.

  • Always keep this checked.

Out of Stock Message

Appears on items that do not meet any of the ‘Show Variation” criteria above.

  • Update this to include your store phone number and/or email address so potential customers contact you to see what you may have available in lieu of what they were looking for.